There are thousands of reports of issues with mobile services on Downdetector, while customers across the UK have also taken to social media to alert other users.
One person, posting on X (formerly Twitter), said: “Vodafone down, Three down, EE down – whats happening?”
Vodafone down, Three down, EE down – whats happening?
— Roger Marriott 🇵🇸 (@marriott_roger) July 24, 2025
Another added: “@EE your network is down, our WiFi hasn’t worked for the best part of 5 days now and now I can’t use my phone either?
“Do you plan on compensating your users for the distribution considering we are paying for services that aren’t even working?”
Hi Dean, we’ve shared this with the team to investigate. Thanks for letting us know.
– of (@ee) July 24, 2025
This O2 customer said: “@O2 is the network down? No signal coverage at all in Faulkland (Ba3).”
O2 replied, saying it was “unaware of any general issues”.
🙁 We’re unaware of any general issues there Louis. Check out our network guide here 👉 https://t.co/vK5OJxVB0X In the meantime if you have Wifi, try Wifi Calling 👉 https://t.co/FXX1ZHnIbw It will help.
— O2 (@O2) July 24, 2025
EE and Vodafone, both via posts on X, said they were currently investigating the issues.
Hi there, hope you’re well. Please send us a private DM with a few more details of your query as we’d love to help with anything you need. Payal https://t.co/zZC6gSR1Ak
— Vodafone UK (@VodafoneUK) July 24, 2025
Is BT down as well?
There have also been thousands of reports of issues with BT.
Most of the issues seem to be with landlines, while some have also reported problems with their BT broadband.
One person, posting on Downdetector, said: “Landline down, our number ‘not recognised’ when dialled from mobile and also when put into BT status check page i get “We ran into trouble with your search. Please try our help information.”
What is Downdetector?
Downdetector is an online website that allows users of popular services including X (formerly Twitter), Instagram, Facebook, Virgin Media and more to report if they are having trouble with the services.
The site only reports an incident when the number of problem reports is significantly higher than the typical volume for that time of day.
Describing itself on its website, Downdetector is “where people go when services don’t work.”
The website monitors disruptions to various key services including the internet, web hosting platforms, banks, social media and more.
You can see the full methodology and learn more about how Downdetector collects status information and detects problems via its website.
In short, users can get involved by submitting any issue reports on the platform.
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Problem indicators are also collected from social media and other factors on the web, Downdetector explained.
These reports are then validated and analysed in real-time.
An incident is then detected if the number of reports is significantly higher than the typical average for that particular service.
When a user goes to investigate the issue, they can see what the most reported problems are currently and check if their areas are in one of the outage hotspots.
