FirstBank has launched an advanced facial biometric technology on its mobile banking application for seamless user enrollment and device activation.
These upgrades all aim to provide customers with a seamless, secure, and efficient digital banking experience, according to the bank.
“With these new services now live on FirstMobile, we are confident we will undoubtedly enhance our customers’ digital experience,” Chukwuma Ezirim, group executive, E-Business and Retail Products Division, FirstBank.
“We understand the importance of keeping up with the evolving digital landscape, and we are dedicated to providing our customers with cutting-edge solutions that make banking simpler, faster, and more accessible.
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“Our goal is to ensure that every interaction with FirstBank enhances customer satisfaction and builds long-lasting relationships,” Ezirim noted.
The newly enhanced FirstBank mobile banking platform, FirstMobile, has been improved to enable users to easily sign up and activate the app using just their face.
They can shop online securely with a virtual credit card that is instantly issued and always accessible within the app.
Customers can also activate their new credit card directly from the app to start spending immediately. They also have the option to access salary advances with a convenient 3-month repayment plan.
The FirstMobile app has features which include facial recognition sign-up and activation, virtual credit cards for secure online shopping, and instant credit card activation.
Flexible salary advances with 3a-month repayment option, and there are also general improvements, bug fixes.
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The new facial biometric feature enables users to activate or register on FirstBank’s mobile app- FirstMobile securely, using facial verification.
This feature also includes an advanced anti-spoof detection to enhance customer account protection and ensure robust security.
This solution effectively addresses the diverse needs of customers, including new customers, diaspora customers without cards, individuals with lost or expired cards, those who have opted out of card use, as well as customers facing card verification failures or lacking convenient access to card details.
FirstBank noted that this feature will provide seamless access to essential banking services, such as fund transfers and bill payments, ensuring swift, reliable, and convenient transaction processing for all users.
